If you need help, our support team is available 24/7.
Email: [email protected]
Discord: https://discord.gg/Qks8wpQ7
Response time: up to 24 hours.
We support the following payment methods:
Cryptocurrencies via Cryptomus (automatic processing)
PIX (Brazil only)
Manual cryptocurrency deposits (Binance / Gate.io)
Manual payments via Binance or Gate.io are processed manually and may take longer to be confirmed.
To complete a manual payment, users must contact support and provide:
Account name
Transaction ID (TXID)
Payment proof (if available)
Manual payments are not affiliated with Cryptomus and are handled separately.
We are not responsible for incorrect transactions or missing information provided by the user.
All manual payments are final and non-refundable.
If you experience any issues with your payment (Cryptomus or PIX), please contact us and provide:
Your account name
Transaction ID
Payment proof (if available)
Cryptomus: usually instant
PIX: usually instant
Manual payments: may take up to 2 hours depending on verification
All payments are final and non-refundable
Make sure all payment details are correct before confirming
We are not responsible for incorrect information provided by the user
We do not store sensitive payment information.
All transactions are processed securely by third-party providers.
If you have any issues, do not hesitate to contact us via email or Discord.